Refunds & Cancellations

Last updated: June 11, 2026

Who you're buying from

Sessions, services, and invoices are billed by your provider — the business or professional you work with. They are the merchant: the charge belongs to them and is processed through their own Stripe payment account, connected via the Calospace platform. Calospace hosts their portal and booking page and files your receipt into your private space; Calospace itself does not sell the services and does not charge you.

Cancellations and refund decisions

Each professional sets their own cancellation window and refund terms, and refund decisions for their services are theirs to make. Check their booking page or ask them directly.

Requesting a refund

• Contact your provider — the charge is theirs, and most matters are resolved directly and fastest there.
• Refunds your provider approves are returned by Stripe to your original payment method, typically within 5–10 business days depending on your bank.
• If you can't reach your provider or something seems wrong, email support@calospace.com with the receipt from your space. We can't issue refunds on a provider's behalf, but we can trace the charge, share your receipt records, and help put you in touch.

Duplicate or incorrect charges

If a charge looks wrong or you see one you don't recognize, contact us at support@calospace.com before disputing it with your bank — every payment made through Calospace has a receipt in your space, so we can usually trace and resolve it faster.

Packages and subscriptions

Some providers sell multi-session packages or recurring plans. How unused sessions or remaining periods are handled on cancellation is set by the provider's own terms — ask them or check their booking page.